Case Study | Collaboration

Facilitating Cooperation across a pan-Canadian Operating Model

We helped a dozen regional 211 service providers and their funding agencies develop an impactful operating vision of a pan-Canadian 211 system.


Transformation by Design facilitated a dual-track consultation process enabling service funders and service providers to independently explore their idealized design of a pan-Canadian 211 operating model. We then generated agreement on the key operating capabilities, and alignment on the extent of standardization and integration for the future state system.

Transformation by Design created an operating model vision and identified the key requirements to be applied during constrained design. We recommended the formation of an integrated design team with a mandate to complete the constrained design process together.

The result was a shared operating vision of a pan-Canadian 211 system and a mutual commitment by service providers to moving forward together.

Case Study | Change

Case Study | Change

Changing Technical Product Marketers into Business Solution Value Experts by Design

Call us to tap into your collective intelligence. We’ll create organizational alignment on the few vital things that matter.